Carlos Suárez
Operations Coordinator
Perfil profissional
Experienced industrial engineer with expertise in production processes , digital marketing , conversion funnel , B2C , C2B , market research , quality , training , education , and management of Contact Center indicators in Customer Service and BPO . Skilled in coaching , logistics , report management , supplier management , budgets , billing , and work group processes . Proficient in implementing Customer Service , Sales , Lead Acquisition , and
Experiência de trabalho
Designed, executed, and implemented the transition and restructuring of e-commerce processes for digital purchase/sales of used vehicles. Managed allies, suppliers, Call Center structuring, journey map design, NPS and PQR indicators improvement, and MKT Digital and Conversion Funnel strategy and management.
realização principalAchieved overcompliance of 10% to 15% in short-term objectives consistently.
Monitored and assured quality parameters, supervised suppliers, managed budgets, analyzed databases, and coordinated field studies.
realização principalPlanned and coordinated effective administration of resources for project delivery.
Ensured compliance with assigned indicators for the campaign, monitoring, and planning of training and strategies for improvements.
realização principalCoordinated and supervised work for compliance with advisory indicators in customer service.
Formação acadêmica
Bit - bogota institute of technology | Carrera tecnológica
