Developing my career plan, I was the one in charge to follow up my team members with some IGT's (in the game feedback), Share best practices as top seller with my team members and document everything on our system. Also weekly huddles about to perform NPS metric ( net promoted score), SP metric ( sales) and HERO metric ( customer service and empathy with them)

In 5 months I was promoted to POC (primary point of contact). As a backup supervisor I created a company culture initiative that raised employee satisfaction. After 6 months, I received my second promotion as supervisor and went above my duties as it to implement a bi-weekly meeting to discuss goals, updates, and challenges, increasing productivity and reaching Tier 1 of 20 sales per agent in the first month, then the Tier 2 of 30 and then tier 3