Bilingual sales and operations agent for educational trading products, responsible for client registration, closing sales, and investment promotion.

Handled cold calls to UK and Canada, registered clients, closed sales, and promoted investments as junior and senior analyst.

Remote supervisor for 19 agents, responsible for schedules, agent support, metrics, weekly coaching, and campaign goal calibration.

Led a remote team of 19 agents, managed schedules, provided assistance, tracked metrics, and conducted coaching and client meetings.

Handled online banking, app, and account issues for Canadian clients, including transactions and card problems.

Specialized in managing international clients (Canada) and resolving banking issues via phone.