Commercial management, prospecting for new accounts and expansion in existing accounts Creation and implementation of customer success strategy for product iteration Design commercial and marketing strategies in RRSS Collection and analysis of data from Google Analytics, LinkedIn and databases in spreadsheets Internal Excel, visualization of metrics and KPIs in Power BI Content creation for RRSS such as articles on LinkedIn, videos and images according to the brand manual

Implement active listening techniques and customer support to provide solutions to customer problems with the product, following problem-solving processes by call and chat. Feedback and monitoring of processes for quality control and compliance with metrics.