Angélica Gómez
Head of Sales Operations Latam
Perfil profissional
Social communicator-journalist with experience in digital customer service, CRM management, KPI's and banking processes. Leadership skills and goal achievement
Experiência de trabalho
Head Of Sales Operations Latam
work4fun | Setembro 2024 - Janeiro 2025 (4 months)
habilidades usadas
Monitoring supervisors in charge of LATAM contact center operators, verification of compliance with indicators and quality of leads.
realização principalIncrease conversion from 3% to 8.3%.
Operations Supervisor
almacontact banco agrario de colombia | Maio 2024 - Setembro 2024 (4 months)
habilidades usadas
Provide support to advisors in the Outbound, Inbound and Social Media segments, ensuring compliance with the agreed KPIs.
realização principalIncrease the effective contactability of the segment with the assigned campaigns.
Sales Leader - After Sales And Sac
teas, telecomunicaciones avanzadas del sur | Agosto 2023 - Maio 2024 (9 months)
habilidades usadas
Provide support to sales and after-sales advisors, meeting the company's objectives.
realização principalCreate a sustainable commercial area, increasing daily sales.
Formação acadêmica
Diploma in Digital Marketing and Social Media
Universidad minuto de dios | Specialization
Universidad minuto de dios | Specialization
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