Created custom reports (PDF, Word, Excel) using SQL Server, Oracle, ReSQL, and ERP tools. Maintained and developed ERP customizations for desktop, web, and server with C# and .NET.

Developed custom reports and ERP customizations using SQL Server, Oracle, C#, .NET Framework, and internal libraries. Used Visual Basic for Excel macros.

Provided customer service for digital channels (web/mobile) of a major US bank, resolved issues, performed balance inquiries, updated info, and issued cards.

Awarded Top Performer for outstanding customer service in English for US bank clients.

Responsible for training new staff in campaign processes, delivering reports on employee performance and information, and assisting and evaluating employees during initial operations.

Trained new staff, delivered performance and personal info reports, and assisted employees during onboarding.