Incident support manager, responsible for the management and care of technological incidents at Banco Davivienda, complying with the service levels established by the Bank.

Responsible for monitoring, diagnosis and incident resolution of the platforms and services that make up the Metrotel Redes / Movistar ISP, supporting the operation of ADSL and FTTH service installers in the areas where the service is provided. Reading of alarms and addressing to the ground personnel with times and affectations for the solution of physical problems of the network. Manage and scale with the NOCs of the p

Responsible for the installation, maintenance of operating systems, telecommunications software and basic software, providing technical support services to the different areas and/or users with PCs and Mobile devices. Management of HP Service Desk applications, Hardware, Software, Diagnostics for server optimization and network support.