Software Support Technician with knowledge in programming languages such as Python and JavaScript. Strong communication skills with internal teams and experience in training enterprise-level customers and banking organizations.
-Management, monitoring, and consulting of software for users. -Resolution of tickets to achieve customer satisfaction and retention. -Automation of repetitive processes to improve productivity. -Worked with a Level 2 Support team due to quick learning in the Level 1 area.
MERN STACK & Python with Django