Collected and consolidated information from Google Drive and external platforms to prepare technical reports. Analyzed inspection data, organized photographic documentation, and drafted conclusions and recommendations.

Demonstrated strong attention to detail, analytical thinking, and the ability to transform complex technical information into clear and actionable reports.

Handled customer inquiries for a major US retailer, processed orders, tracked shipments, managed price adjustments, and resolved product issues. Maintained high standards of customer satisfaction and communication.

Served as escalation point for complex customer situations, de-escalating complaints and providing resolutions. Assisted in onboarding and training new employees.