Harold Smith Segura Acuña
Hoteleria - Marketing - Customer Servive
Perfil profissional
Dedicated hospitality professional with over six years of experience in hotel operations , guest services , front desk management , reservations , and hospitality leadership . Skilled in customer service , staff supervision , and luxury accommodation management
Experiência de trabalho
Collaborated with hotels and tourism brands to strengthen brand image and customer engagement.
realização principalProduced professional visual content for hospitality, tourism, and gastronomy brands in Colombia, Panama, and Mexico.
Handled guest services, accounting, inventory, tourism info, and resolved requests while maintaining service standards.
realização principalManaged check-in/out, cash transactions, guest assistance, and coordinated with housekeeping to ensure high customer satisfaction.
Oversaw hospitality, housekeeping, maintenance, guest services, OTA platforms, and ensured compliance with standards.
realização principalDirected daily operations, supervised teams, managed reservations, budgets, and developed marketing initiatives.
Formação acadêmica
Google | Especialización
