Actually I'm part of the help desk of the Bank giving support to all the offices in the country, attending the requirements for Technical failures and operative questions, managing users with the Domain Controller, Configuring the DNS, Printers, VPNS, Installations of softwares , shared folders in local networks, and also doing support for the bankary core

Compliance of the indicators, learning about bankary core, Domain controller, Printers, DNS, VPNS, Bankary softwares, and giving operative solutions

I was part of the Technician help desk for the Bancamia project, giving support to the bankary correspondents and the clients, specificalley to the mobile devices (tablets, and portable printers) also I had a monitoring role in order to alert the failures in the servers and services of the bank, and for that task I used microsoft SQL server and platforms like zabbix, I gave support to the offices of the bank with configurations of softwares and printers, Also I manage backups of the servers

Learn about monitoring, support to mobile devices, managing of backups, use of the active directory, and gave solutions to the correspondents and clients.

I was part of the technical support in the company, giving support to the computers and printers, making preventive and corrective maintenance, installing softwares, configuration of the computers in the local network, etc.

Put my knowledges about the IT Support into the practice, giving solutions to the different failures of the computers and printers