Planning, programming, publication and monitoring of the applications used by the Remote Retail Channel for the registration of the sale and servicing activities of the entire team, creation and periodic updating of dashboards with management information and{*** }Monitoring of KPIs for strategic decision-making, execution and subsequent analysis of campaigns by means of markers through the Genesys Cloud tool.

Start of production of new applications for the entire Canal

Creation and monitoring of the operational risk perimeter for the Commercial Areas, Collection Channel, Retail Channel and Segment Legal Entities at the National level, validation of specific annexes for new products and services offered by the company, monitoring of operations with suspicion of operational errors or possible illegal acts and delivery of written reports or in person presentation to the General Management and Headquarters of Banco BBVA.