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Daniela Noguera Diaz

Administrative And Financial Support
Habilidades
(Auto-avaliação)
Hiring 100%
Salesforse 100%
Databases 100%
Process quality 100%
Persuasiveness 100%
Client service 100%
Leadership 100%
Staff pick 100%
Administrative area management 100%
Teamwork 100%
Responsibility 100%
Proactivity 100%
Call center 80%
To go 80%
Financial iceberg 80%
línguas
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Perfil profissional

Professional technician in administrative and professional technical assistance in human talent management, studying the third semester of psychology with four years of experience in the administrative, human talent, and customer service sector.

Experiência de trabalho

Administrative And Financial Support
universidad autonoma de occidente | Novembro 2021 - Maio 2022 (6 months)

Administrative and financial support assistant in charge of providing virtual and face-to-face telephone advice on direct financing with the university, responding to emails with requests, complaints and claims, virtual documentation management, call center for students with requests from the financial area, account statements processes I have icetex registration, admissions processes.

Customer Service Analyst
alcaldia municipal de jamundi | Fevereiro 2019 - Dezembro 2020 (1 year 10 months)

User service in the office of the unit for victims of the armed conflict in the municipality of Jamundi, request for petitions, complaints and claims, radiation of documentation, management of the state humanitarian aid platform, management of digital files, virtual face-to-face customer service and telephone, development of welfare projects aimed at vulnerable population

realização principal

Recognition as the best public servant of the year 2020 in dependency.

Human And Administrative Talent Analyst
ferromateriales belalcazar s.a.s | Junho 2016 - Janeiro 2019 (2 years 7 months)

Analyst in charge of the area of human talent, selection, evaluation and studies of professional profiles that adapt to the position that was required, prepare documentation for hiring, affiliation, retirement and social security payments, execute and develop labor welfare programs, prepare memorandums and disciplinary observations and activities of the administrative area such as customer service request requests complaints and claims management of databases.

realização principal

I always stood out for being an excellent colleague and had the recognition of my co-workers

Formação acadêmica
Business Administration
Servicio nacional de aprendizaje | sena | Technician
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