Prepared and delivered daily performance reports. Managed appointments, prescription refills, insurance verifications, referrals, and prior authorizations.

Supervised a team of 5 virtual medical assistants for 5 medical centers in Houston, TX. Reviewed and analyzed daily calls to improve agent performance.

Developed strategies to improve recovery rates and ensure policy compliance.

Led a team of 6 collection agents for First Federal Credit in Miami, FL. Managed daily reports and performance metrics to meet collection targets and KPIs.

Ensured accuracy and timeliness in all accounting operations and reporting.

Supervised 4 accounting agents for Vensure. Managed company bank accounts, payroll processes, and client financial reports.