German Eloy Hernandez Bruzual
Call Center Agent
Perfil profissional
Full-Stack Developer with 15 years of experience , skilled in conflict management and problem-solving . Transitioned to tech after an intensive 6-month software engineering program . Focused on scalable projects and teamwork
Experiência de trabalho
Call Center Agent
fusion bpo services | Março 2024 - Dezembro 2025 (1 año 9 meses)
habilidades usadas
Delivered support, resolved queries, improved customer retention through post-interaction procedures.
realização principalResolved complex queries, exceeded QA and CSAT targets, and developed follow-up procedures to improve issue resolution and customer retention.
Call Center Agent
foundever | Setembro 2022 - Janeiro 2024 (1 año 4 meses)
habilidades usadas
Managed customer data in CRM, prevented fraud, gathered and implemented user feedback.
realização principalEnsured security and accuracy of customer data, prevented fraud, and contributed to process improvement.
Formação acadêmica
Intensive Full Stack web Development Education Program
Codeable | Bootcamp
Codeable | Bootcamp
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