• Management and monitoring of multinational clients to maintain positive metrics in a specific membership. • Detailed analysis of reports provided by clients, ensuring the precision and accuracy of the data. • Preparation of internal reports focused on team metrics to provide a clear vision of performance and results obtained. • Supervision and attention to PQR cases and customer requests through the efficient use of the corporate CRM.

Maintain the memberships of more than 65 members, ensuring their renewal and continuity with the organization.

• Processing and recording payments for multinational clients, ensuring accuracy and compliance with procedures. • Training staff on SAP, Zendesk and internal platforms to optimize productivity. Analysis, correction of complex movements and customer behavior to maintain financial integrity. • Participation in improvement and automation projects to improve operational efficiency.

Correct application of more than 110,000 payments in different currencies, successful training of 7 new

• Support to analysts in the Organizational Development Management area, support in documentation of the Comprehensive Management System. • Design, management and intervention of processes. • Participation in multiple improvement and automation projects. Achievements: Intervention in 5 operational areas, improving process execution times.

Intervention in 5 operational areas, improving process execution times.