collect motorcycle loan portfolio for the Honda brand, provide payment alternatives to collect values and thus meet the group and personal goal

I was able to learn how to make collections and provide solutions to avoid negative reports to clients, use all the necessary tools

Build loyalty among the members of the cooperative by providing benefits and solving the requested requirements.

I was able to further reinforce active listening and have even more knowledge of strategies, provide much more personal customer service and learn about the cooperative.

Provide customer service for the Western Bank line, providing information on credit cards, consumer loans and mortgage loans, having a unique experience since it is necessary to have a very high service for being a banking line.

I strengthened my level of service, I learned a lot about the product and how to manage frustration and patience.