Handled inbound and outbound retention calls for Audible, focusing on reducing churn and maximizing subscription renewals.

Exceeded retention KPIs by applying tailored solutions and empathetic communication. Collaborated with QA teams to refine scripts and improve customer satisfaction.

Promoted Enercare’s home services and protection plans to Canadian customers. Ensured compliance with company policies.

Achieved top-tier sales performance by identifying customer needs and presenting value-driven solutions. Maintained high conversion rates.

Managed inbound and outbound sales for Optimum’s internet, TV, and phone services. Built strong rapport with U.S. customers.

Ranked among top performers for upselling premium packages and increasing average revenue per customer.