Angie Paola Téllez Rivera
Backoffice - Bad Csat Analyst
Perfil profissional
Eighth semester student of Business Administration and Technology in Human Talent Management with more than 3 years of experience working in customer service and satisfaction environments focused on logistics and after-sales
Experiência de trabalho
Backoffice - Bad Csat Analyst
atento colombia sa | Agosto 2022 - Março 2024 (1 year 7 months)
habilidades usadas
Customer service focused on logistics, after-sales and general information. Training and group reinforcement.
realização principalPreparation and presentation of performance reports.
Administrative Assistant
ibm colombia | Agosto 2021 - Agosto 2022 (1 year)
habilidades usadas
Outbound telephone management of complaints and requests. Creation and escalation of PQRS.
realização principalProvide responses to requirements and requests.
Agent Sac Avantel – Colpatria
teleperformance colombia | Agosto 2020 - Agosto 2021 (1 year)
habilidades usadas
Customer service. Clarification of generated charges.
realização principalTechnical support and solution of requirements.
Formação acadêmica
Human Talent Management
Sena | Technological career
Sena | Technological career
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