Bring new features like Tier 1 and 2 Local Help Desk Tier 2; Experience and accompaniment in Infrastructure such as the configuration and enablement of network points for mobile telephony and printers; Repair and replacement of computer equipment; Computer assistance to Ajecolombia workers by remote control; Telesales support as in the configuration of telephone extensions, connection and support to the VPN.

I was part of the equipment change and standardization project in Ajecolombia, Assistance and support in Fortinet, Training and management of the ClickUp application and on-site support for printers, telephony and equipment.

Perform functions like ; Preventive Maintenance of Computer Equipment (Laptops, Desktops, Printers and Telephony), Allow access to shared folders of the business network for users, Management in the creation of VPN for users through the active directory and help desk, Activation and Configuration in POP and IMAP platforms, Granting of Navigation Permissions, Changes and Resetting of Passwords; All led by the management of IT policies in Ajecolombia.

Coursed and Approved at the Center for Agricultural Biotechnology (SENA). Where I developed competencies in the ADSI Program and met the conditions required by the entity and the contractor company.

Carry out the implementation of two WEB applications with management of programming languages in the Agricultural Biotechnology Center such as JavaScript, PHP, HTML and CSS, all carried out through software requirements and class diagrams, implementing their respective databases such as MYSQL and PHPMyAdmin