Support in research projects, preparation of technical reports, analysis of key metrics, inventory control and organization of laboratory schedules and resources.

Collaboration in mechatronics engineering projects, technical documentation, metrics analysis, and inventory and resource management.

IT user technical support, implementation of updates, incident diagnosis and resolution, documentation of technical reports and supervision of operational tasks.

I provided technical support, implemented software updates, diagnosed technical issues, and coordinated resources to ensure service continuity.

Remote technical support to Claro technicians, supervision of installation protocols, management of triple play services, diagnosis and escalation of incidents, effective communication with technical staff.

Remote support for field technicians, activation management and service provisioning, diagnosis and escalation of technical incidents.