Monitoring of iFood Colombia orders | Manual review of fraud detection variables by restaurants affiliated with the app | Management of SQL databases | Detection of new types of Fraud | Support in the development of artificial intelligence systems for fraud detection | Penalty for users, distributors and restaurants | KPI's monitoring | Management and control of Chargebacks.

Save more than 4 billion pesos that they claimed to be stolen in frauds

Monitoring of logistics operations nationwide in real time | Assignment, reassignment, order tracking | Support to Couriers and Clients | Management of Zendesk Tools, such as chat, case resolution | Case attention record in CMR Salesforce

Improve area indicators

Telephone customer service | Registration of service requests | Support for affiliated drivers | Track and Trace Services | Database management | Filing of PQR's

Award for excellence during the year of work