Life Sheet: July Marcela Bonilla Contreras. RS CORP: Corporate Resources and Solutions SAS POSITION: Development Assistant and Help Desk time 6 months Duties: 1. Management of IT activities. A) Incident management B) Service monitoring C) Recognition of distribution of SAP services for level 1 and level 2 D) Knowledge of systems such as: * Uno E, Uno 8.5, Biosalc F) Management of the Microsoft 2 service mager console application. reassign