▪ Meet the assigned requirements of the entity's applications through the service desk tool within the terms established by the defined ANS and carry out all the documentation required in the solution. ▪ Manage with suppliers the projects that are in development, in relation to Information Systems. ▪ Document meetings and work sessions regarding the management of information systems. ▪ Carry out the accompaniment.

▪ Certify the components developed in the different projects. ▪ Install and set up the test environment to carry out the certifications. ▪ Carry out the design of the test plans for the assigned developments. ▪ Carry out tests together with clients. ▪ Deliver documentation, required reports and RFC generation of certified developments for production.

▪ Receive through the different means and the HP service manager tool, the different requirements, incidents and standard changes; which are analyzed to record, categorize, prioritize, manage and scale appropriately. ▪ Manage and monitor incidents and requirements from their generation to their solution, to ensure compliance with the stipulated times (ANS, SLA). ▪ Be the single point of contact between the different areas and the clients.