Rudy Joheny Plazas
Operations Analyst
Perfil profissional
Business Administration student, with more than 5 years of experience in the area of administrative and overdue portfolio, mastery of different applications of the entities, banking portals, Datariesto and DataCredito, customer service client with clients, agencies and insurance brokers, insurers, and the fiduciary. Management of the Office package, assertive communication, leadership, teamwork skills and under pressure.
Experiência de trabalho
Analyst in charge of the policy disbursement process to insurers, internal and external reports of the company, payments to suppliers, clients and agents or agencies, carrying out calculations, among other functions in charge.
realização principal• Adjustment of improvements to the area on the Wiipol platform. •Creation of the consolidated file of general payments of the company
Analyst and creator of the overdue collection module, operating model, area policies and communications, DataCredito notification and status update process, customer service with agencies, clients, insurer and fiduciary.
realização principalCreation of the overdue collection module, policies, operating model and communication of the area. Updating and electronic notification of DataCredito. Support to the adm portfolio and customer service to agencies, clients, insurers and fiduciary. Help solve PQRs from portfolio to customer service
Management of overdue portfolio in arrears of more than 120 days from Banco Agrario, locating the client and generating payment commitment, monitoring projection and database cross-checks, management of the company's own applications and the bank's own. Customer service regarding the area.
realização principalCompliance with goals established by the bank and the company's internal goals
Formação acadêmica
Institucion educativa sergio camargo | High School
