Andres Camilo Arango Calle CV

Andres Camilo Arango Calle

Help Desk Support Representative

Perfil profissional

IT professional with over 11 years of experience in technical support and over 4 years in infrastructure and IT, specializing in Help Desk, remote support, Windows Server administration, Active Directory, Microsoft 365, Azure and AWS

Experiência de trabalho

Help Desk Support Rep

ups global business services | Agosto 2021 - Agora (5 years 3 months)

habilidades usadas

Technical support for end users, administration of Windows systems, Active Directory, Microsoft 365, diagnosis and resolution of hardware, software and network problems, support in cloud environments (AWS and Azure).

realização principal

Level 1 and 2 technical support, incident management in ServiceNow, support in Windows, Active Directory, Microsoft 365, AWS and Azure environments.

Technical Support Agent

teleperformance | Outubro 2020 - Agosto 2021 (10 months)

habilidades usadas

Technical support for users of the Amazon web platform and devices, resolution of configuration and connectivity issues, case tracking.

realização principal

Technical support for Amazon users, incident handling, remote support, and case escalation.

Intermediate Level Advisor – Back Office

onelink | Março 2019 - Outubro 2020 (1 year 7 months)

habilidades usadas

Air reservation management, payment validation, support for correcting operational inconsistencies, use of administrative platforms.

realização principal

Management and correction of airline reservations, back office support, payment processing.

Formação acadêmica

Introduction to Object Oriented Programming in Java
Universidad de los andes | Bootcamp

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