Comprehensive knowledge in areas of Administrative Management and Human Management, Hiring processes, recruitment, selection, interviews, Validation of profiles, Implementation of development plans for collaborators, Feedback, work well-being and personnel administration, safety and health at work, Procedures internal among others.

Contribute to achieving Engagement within the company, which has allowed work teams to carry out their work from the commitment and sense of belonging, obtaining better results and compliance with the objectives set within the organization.

Analysis and response to Requests, Complaints and Claims (PQRS) from users and employers, support to the legal area Analysis of cases and generation of written responses in requests for refunds, collections and user affiliation. Knowledge in the refund process Contributions to the health resources administrator ADRES. Contribution return accounting interface (ADRES)

Internal and external customer satisfaction based on good service, with a view to solving inconsistencies presented in the requests and Complaints of users and employers at the National level in order to guarantee the provision of a quality Health service from the IPS.