Help European clients (Spain/Portugal) and all of Latin America. Focused on digital protection technical support, through live chat, email, calls, verification of product installation, error and resolution of these technical errors through remote access. Assist with billing verification, refunds, chargerbacks, login, balance inquiries, and additional product questions

Bilingual Services Advisor, perform the functions through telephone calls (Inbound) for all of Latin America and Spain, in the three different brands that Open English operates in the world. Desktop help on different devices and different operating systems. Advice on payments, invoices, reimbursement or all types of transactions within the different platforms of the brands. I was able to help implement plans to improve care.

Attention to tourism clients through the virtual platform on payment procedures, reservations, website technical support, campaign focused on resolving problems of property owners, as well as travelers who book on the platform and compliance with quality processes.