Responsible for the placement of new products and services, providing different alternatives to meet current and future needs with financial products, always aimed at providing excellent service, providing different forms of solution according to the parameters established by the bank.  Attention to inquiries and claims in search of providing a definitive solution to customer requirements.  Sale of tangible and intangible products providing security

Convention member on 2 occasions

Main filing of rights of petition, remedies for replacement and appeal  Control of the improvement strategies in the processes carried out in the Service Centers  Manage the fulfillment of indicators defined for the service and portfolio  Sale of the codensa Hogar credit card and portfolios insurance

Portfolio award

Quality monitoring  Check and verify the sales made by the channel.  Review of information, credit applications and documentation.  Portfolio analysis from a day to more than 90.  Generate action plans to comply with the indicators.

Featured Monitor