Responsible for providing on-site support to end users at the Éxito group offices, as well as at the Éxito branches in Valle de Aburrá regarding the installation of the operating system, office suite, change of parts of the computer equipment of desktops and laptops, warranty processing, information transfer, application operation, review of radio frequencies used in physical outlets, among others functions

In charge of installing PC-type operating systems and office automation tools to computer equipment (PC's and laptops), preparing new and used equipment according to the procedure established for this, performing basic preventive and corrective maintenance, managing guarantees for internal equipment and clients. , fill out the service order system, monitoring and current status, perform internal and external technical services, manage the UNE help desk

Apprehension of knowledge about the assembly and disassembly of equipment, warranty processing and on-site support to end users

In charge of knowing the products and services of the establishment, advising clients in a real and objective way, guiding and assisting the advisers at the point of sale, offering after-sales service, being in contact with suppliers to offer new products, confirming receipt with the client. of the merchandise and resolve any questions you may have

Acquisition of valuable experience on after-sales service and customer service