Utilized Jira, Trello, and Power BI for operational tracking, promoting continuous improvement, documentary traceability, and optimal infrastructure performance.

Led IT infrastructure and telecommunications projects, applying PMI and ITIL 4 methodologies. Managed technical execution, budgets, suppliers, and ensured compliance with standards like RETIE and ISO 27001.

Oversaw critical incident escalations, CAPAs, Disaster Recovery plans, AV systems deployments, global vendor management, and strategic IT decision-making.

Directed large-scale IT infrastructure operations, managed professional staff, and ensured strict SLA compliance. Managed OPEX/CAPEX budgets and executed technology procurement using SAP GUI and Afaria.

Managed projects, supplier evaluations, client performance reviews, and administered solutions in On-Premise and Cloud environments.

Directed service delivery operations, ensuring compliance with SLAs, KPIs, and customer satisfaction. Coordinated escalations and incident management.