 Provide support in the area of customer excellence to corporate clients, resolving incidents related to the VTEX platform. -Management of the VTEX platform -Management of postman, zendesk, splunk and slack -Development of activities of the DCS program (Digital commerce specialist) provided by the EICOM institute.

- Manage the sale of products and services.  Ensure favorable shopping experiences for customers. - Management of sales indicators. - Assurance of area standards.

 Customer service (incident resolution), expert in the use of the POST system.  Manage some special events related to the customer service area.  Preparation of reports and responsible for the management of the customer database. - Executor of telemarketing activities.