Responsible for installation, configuration, and production deployment of Avaya solutions. Developed custom reports and dashboards, integrated data from multiple platforms, and created Kafka connectors and ETLs.

Deployment, upgrade, and integration of Avaya Aura projects; custom report and ETL development for Avaya CMS and Aceyus using SQL, Informix, MariaDB, and Python.

Technical leader and solutions architect for Avaya Aura, Call Center Elite, and related platforms. Provided consultancy, QA, crisis management, and training.

Led technical delivery and consulting for Avaya solutions in CALA; implemented and tested large-scale VoIP and Call Center projects.

Supported voice/data networks, resolved incidents, escalated complex issues, managed customer relationships, and delivered optimization projects.

Provided Tier 2/3 technical support, managed support agreements, and delivered consulting for large call centers in Latin America.