Acted as bridge between business and technical teams for analysis, design, testing, and release. Ensured alignment and quality in digital product delivery. Focused on user stories, requirements, and operational insights.

Collaborated with stakeholders and engineers to deliver digital solutions. Translated business needs into user stories and requirements. Supported Agile delivery and backlog refinement. Partnered with data warehouse teams for reporting and analytics.

Monitored production, coordinated incident resolution, performed root cause analysis. Worked with global stakeholders to align priorities and improve workflows. Supported customer experience initiatives.

Supported mobile and digital banking apps. Collaborated with Product, Engineering, QA, and business teams. Translated needs into user stories and functional requirements. Used Jira and Confluence for Agile ceremonies.

Collaborated with technical teams for implementation and migration. Executed change management, monitored vulnerabilities, and participated in client-facing discussions for technical updates.

Supported infrastructure monitoring and managed services. Administered MicroFocus tools. Ensured service continuity and SLA compliance. Provided analysis and reporting for operational efficiency.