Developed strategies to improve retention and customer satisfaction, managed projects, automated campaigns, led the Customer Success team, analyzed data for process optimization, and cultivated strong client relationships.

Achieved 98% retention rate and 79.7% user increase. Implemented successful customer retention strategies.

Set goals, established objectives, developed PR strategies, implemented OKRs and KPIs, managed a network of suppliers, and focused on client retention.

Established and grew the 'Let's Bit' brand in Colombia, developed commercial alliances, and defined marketing strategies.

Closed sales with B2C clients, managed commercial proposals, trained the team, and developed strategies to achieve sales goals.

Managed B2C client meetings, commercial presentations, and pipeline in Hubspot CRM. Developed commercial strategies and provided training for the team.