Direct the staff of the IT Services and Infrastructure Support area for after-sales projects of corporate end customers. Coordinated staff • Infrastructure engineers • Architects • Development on Dynamics 365 • Dynamics 365 Analysts • Dynamics 365 Testers Define and develop management and performance indicators, generating action and control plans for the improvement and optimization of processes.

Direct the staff of the IT Services Support, IT Operations and Help Desk area, providing quality services and ensuring compliance with service levels in the expected times. Evaluate and define procedures, methodologies and policies, guaranteeing the operation and continuity of the service and the availability of the technological platform. Plan and coordinate the activities of support and implementation of products, application of relays and technological services.

Provide technical assistance and service to clients that are part of the Codesa Group (Betting and Gaming Companies, and Giros), about the services and products offered by the company, supporting, managing and monitoring the Infrastructure of the relevant technological platform. a Communication channels (Internet - MPLS), Servers (Linux, Solaris, Windows Operating Systems), Databases (Oracle 10g), hosting services / domains, email, voice over IP.