Responsible for the implementation of the in-house contact center in the company and responsible for guaranteeing its operation, providing the necessary tools for its operation, and analyzing the results that allow taking the pertinent actions to achieve the company's strategic objectives in veins, portfolio recovery and customer service and support

Plan and lead the prospecting processes for new Clients and client scheduling in the workshop. Publish DB and monitor effectiveness and contactability. Carry out continuous monitoring and feedback of the calls, seeking to improve the number of appointments and closing of new business, as well as the entries to the workshop in order to meet the company's goals.

Supervision of front and back office staff, preparation of statistical reports on operations, constant monitoring to ensure an optimal service level