Operations manager with an MBA from Harding University . Experience leading field operations , managing crews , and running a short-term rental business . Fluent in Spanish , English , and Portuguese
Owns pricing, distribution, finances, manages contractors, guest communication and complaints, maintains high occupancy and guest satisfaction.
realização principalGrew business from 1 to 4 units, managed 8 contractors, maintained Airbnb Superhost status and high guest ratings, handled pricing, finances, and guest communication.
Ran day-to-day operations, led crews, delivered projects, tracked schedules/materials, client contact from kickoff to close-out.
realização principalLed field operations, managed bilingual crews, delivered 9 projects, tracked schedules and materials, primary client contact.
Supervised athletic facility, managed staff per shift, handled opening/closing, security, staff accountability, and training.
realização principalPromoted to supervisor, oversaw staff, handled security, trained new hires, managed patron service.