: In my role as a provider of office automation and application support services for Banco Caja Social, I attend to end-user requests and incidents by telephone. I have extensive knowledge of desktop and laptop hardware, as well as an advanced level of Windows 7, Windows 10 and Windows 11 operating systems, as well as the Office suite. I create and track cases through the tool

Carry out integral processes that range from analysis and design to implementation, tests and adjustments, with the aim of generating information systems that allow the systematization and automation of processes. In addition, provide technical support through the ServiceNow tool, attending to cases and resolving requirements and incidents related to equipment, printers and applications in the different offices and work areas.

Technical support technician at home on a motorcycle for SME clients of the company and of course, during the visits, the diagnosis and review of internal networks is carried out, computer equipment, servers, operating systems, Windows, Linux and Mac, office support in Suite office (Word, Excel PowerPoint, Outlook, Lync). Cell phones, tablets, video game consoles, printers and installation of structured cabling.