Elias Jose Babilonia Perez
Technical Account Manager
Perfil profissional
Experience in technical support, help desk, installation of services and software, knowledge in Cisco platforms, Microsoft, experience in executing IT projects, managing national and international clients, knowledge in IP telephony.
Experiência de trabalho
Identification of key points of the operation, structuring of policies, procedures and process supervision. Structuring and implementation of infrastructure improvement plans
realização principalStabilize and improve technical failures of the sura customer for the contact center during the start of the quarantine
Support, monitoring, troubleshooting, implementation, improvement and reports of the client's infrastructure and remote equipment configuration. Contact with telephone providers in Colombia
realização principalStabilization and improvement of attention to support and requirements for the Bancolombia client
Formação acadêmica
Instituto tecnologico metropolitano | Undergraduate
