Javier Guerrero
Interventionist Algebra Middle School
Perfil profissional
Implementation of itil processes. Problems, incidents, events, group management. Level 1 and 2 support in different fields of engineering such as storage or telephone plant. I adapt easily to the needs of the business.
Experiência de trabalho
Interventionist Algebra Middle School
miami dade schools | Março 2020 - Junho 2020 (3 months)
Support students with algebra Redland middle school. Math to grades 6-8.
realização principalHelp the students to improve their weakness
Problem Manager
cds –sonda- claro | Junho 2017 - Março 2018 (9 months)
Owner of the process, follow-up of problems and their resolution. KPIs compliance, delivery and reporting of the process.
realização principalResolve pending cases that were affecting service levels
Technology Engineer
tivit synapsis | Julho 2015 - Abril 2016 (9 months)
Implement and develop the migration processes of the telephone plant
realização principalNortel Avaya Telephone Plant Migration
Formação acadêmica
Computer Science
Universidad piloto de colombia | Undergraduate
Universidad piloto de colombia | Undergraduate
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