The management of the areas is achieved at the time of carrying out said processes, in order to have a better process at work.

A better knowledge and growth is achieved professionally and as a person, this has been achieved with the effort and dedication to teamwork.

Tasks carried out Campaign leadership in the financial sector, personnel management (call center agents), monitoring of calls and delivery of an improvement plan and feedback to them to guarantee compliance with the quality indicator.

It is possible to achieve a great knowledge in bank management, insurance and the administrative part of said entity. Something that I thought I could not achieve due to my little experience, which was not an obstacle to achieve it.

Tasks performed: Analyst in charge of the analysis and monitoring of PQR, ensuring that the technical maintenance staff complied with the quality policies and validation of the veracity of the reported information.

We were able to drop the portfolio that we were presenting with the external client at the time, and thus become one of the best teams in the campaign.