Audit of interactions to guarantee the protection of the integrity of the processes Response to end-user PQRS Execution of improvement plans Reporting

Implementation of the quality control process: Gathering of information, documentation, generation of process flows Generation of quality matrices Planning of the organization's Quality Plan

Construction and implementation of the PQRS Management and Attention area of the company Survey of processes and information of campaigns in the company. Preparation of documentation of processes and campaigns: DOFA Matrices, characterizations, design of flowcharts, instructions, manuals, scripts. Internal audits