1. Advice to the General Management. 2. Review of operating expenses 3. Manage and supervise the Operation of Contact Center. 4. Supplier billing review. 5. Manage and monitor suppliers. Suppliers and prices are constantly evaluated. 6. Intensify and supervise the acquisition of new and potential clients.

Develop the RaptorCX application, where more than 300 million pesos are currently billed monthly with 2,200 licenses implemented. This development is in its version 3, and has already been developed for 2 years and 1 year and a half on the market.

1. Advice to the General Management. 2. Manage all the technological resources of my clients (servers, channels, projects, suppliers, telephony, consumption, firewall and IT human resources). 3. Manage and supervise the Contact Center Operation. 4. Scrum Master in development projects. 5. Manage and monitor suppliers. Suppliers and prices are constantly evaluated. 6. Intensify and supervise the acquisition of new and potential clients.

Change the process of operating the contact center, aided by IT tools that allow us to guarantee a 90% service level and an 85% service level

1. Advice to the General Management. 2. Manage all the technological resources of my clients (servers, channels, projects, suppliers, telephony, consumption, firewall and IT human resources). 3. Manage and supervise the Contact Center Operation. 4. Scrum Master in development projects. 5. Manage and monitor suppliers. Suppliers and prices are constantly evaluated. 6. Intensify and supervise the acquisition of new and potential clients.

Increase billing by 500%, with the achievement of new clients and their finding, thanks to a technological renovation project that allowed us to offer more alternatives to clients