Yolanda Del Socorro Betancur
Business Account Executive
Perfil profissional
Business Administrator with over 10 years of experience in administrative, sales, and customer service areas. Expert in B2B sales management, prospecting, cold calling, customer loyalty programs, and CRM management. Service-oriented, with a focus on effective communication and achieving goals.
Experiência de trabalho
Customer service and follow-up for business clients, appointment scheduling, document management, management reports, portfolio recovery and collection, prospecting and closing of deals, management of complaints, claims, and suggestions, compliance with indicators.
realização principalAgenda management, client prospecting, closing business deals, portfolio recovery and CRM management.
Business account management, team coordination, management reports, after-sales support, contract negotiation, prospecting and maintenance of active portfolio, multi-channel customer service.
realização principalPortfolio management, team coordination, contract negotiation, B2B prospecting, and CRM management.
Billing and collection management, development of loyalty strategies, preparation of quotes and contracts, commercial and after-sales follow-up, commercial presentations, coordination of training.
realização principalBilling management, loyalty strategies, quote preparation and sales follow-up.
Formação acadêmica
Sena | Technological career
