Public contract management, B2B/B2C operations, operational efficiency and asset sustainability.

I structured the comprehensive after-sales operation for vehicles, implementing inventory and portfolio controls under KPIs, optimizing resources and improving NPS.

I maximized sell-in and sell-out, consolidated market share, and improved NPS through high-performing team leadership and inventory control.

I led the comprehensive sales and after-sales strategy, optimizing distribution channels and overseeing sales and after-sales teams. I managed inventory using turnover KPIs.

I strengthened operational control, service quality, and NPS through protocols and technological solutions.

I implemented strategies to enhance the in-store experience and the customer lifecycle, managing resources and processes efficiently.