-Provide effective and agile solutions to customer problems or requests -Inform and assist customers by telephone guaranteeing their satisfaction - Register them in the organization's ERP and CRM. - Make quality inspection call to customers. - Verify customer data.

- Prepare weekly and monthly report of activities - Write, review, and file documents - File and organize documents, both physical and digital; receipts and administrative reports

- Direct users to the different hospital services - Provide information on the services required - Carry out satisfaction surveys