Leonardo Castelblanco Avelino
On-site support
Perfil profissional
I am a person suitable for work due to compliance, responsibility and respect, since they are the fundamental and most necessary values to have very good interpersonal relationships, with the ability to learn in{* **}any field which
Experiência de trabalho
Technical support hardware and software computer equipment and store devices, printers, networks, resolution of incidents 1 and 2 level, with ease of mobility to the store. Inventory management, equipment setup and configuration. Administration of guarantees and supplies with suppliers.
Level II support in software and hardware, corporate applications and operating systems. Active Directory, On-site support for end users and critical areas (Desktop, Laptops, Printers, external applications). On-site and remote support. Record of incidents and requirements. Resolution of level I and level II incidents. Email, Network access profiles, backup copies, equipment management platforms,
Office software support in general Corporate applications and operating systems. On-site support to end users (Desktop, Laptops, Printers). Permanent on-site support. On-site support on satellites. Record of incidents and requirements. Follow up and close assigned tickets. Resolution of level I and level II incidents. Support on Windows Operating Systems, Outlook Email, Profiles d
Formação acadêmica
