He managed the after-sales operation, implemented strategies to increase productivity and sales, managed the budget, and strengthened the technical team.

Optimization of scheduling, installed capacity, delivery times, and spare parts availability. Budget and KPI management.

He performed maintenance, diagnosis, repair and recording of work, and supported warranties and technical campaigns.

Execution of preventive and corrective maintenance, diagnosis and repair of mechanical, electrical and electronic failures.

He directed the comprehensive after-sales operation, designed commercial and operational strategies, standardized processes, strengthened teams and managed key indicators for Honda in Antioquia.

Leadership of 80 employees, management of after-sales operations, standardization of processes, compliance with budgets and improvement of productivity and customer experience.