Liz Yesenia Mesa Garcia
Help Desk Analyst I
Perfil profissional
Computer Engineer with strong technical background in support, cybersecurity, web development, and crisis management. Skilled in Windows, Linux, networking, Python, Java, and agile methodologies. Advanced English, basic German
Experiência de trabalho
Provided technical support, managed tickets, resolved hardware, software, and network issues. Operated Azure, Citrix, Active Directory, Office, Cisco IP Phone, VPN, authentication tools. Supported SAP Concur, configured proxy/firewall, and network security.
realização principalTechnical support, ticket management (Footprints, ServiceNow), hardware/software/network troubleshooting, Azure, Citrix, Active Directory, Cisco IP Phone, VPN, SAP Concur, proxy/firewall config, network security.
Built and deployed websites with React. Automated end-to-end testing with Cypress. Developed front-end components using HTML, CSS, JavaScript.
realização principalWeb development using React, automated testing with Cypress, front-end with HTML, CSS, JavaScript.
Formação acadêmica
Sena | Technician
